Mándenos correo for bank details
A 30% non-refundable deposit is required to confirm the reservation. The remaining balance is due at least one month prior to expedition start date. We encourage you to confirm the reservation as soon as possible in order to guarantee availability and price. Price may change if accommodation is no longer available. Reservations are confirmed once we receive the initial deposit. Payment must be made following instructions given.
Commission fees from banks or apps are not included in the price. Wise transfer (about 1-2%), Paypal (6-8%), Wire transfer (around 30-50 usd).
We are working with nature and wild animals. We do our very best to pick the best location, operators and dates to have better odds of finding and interacting with wildlife, but those are not guaranteed. Our interactions will always be respectful and dictated by the animals.
Weather cancelations, flight delays, sickness (including covid) or any other issue may impact your travel. We highly suggest getting a trip and dive insurance for protection against these kind of events. There are no refunds for lost days due to weather cancelations, trip delays, injury or equipment issues.
Private expedition payments are non-refundable.
To secure your spot, we require a 50% deposit. The remaining balance is due at least 4 weeks before the expedition date.
Payment commission fees are not included in the price. Wise transfer (about 1-2%), Paypal (6-8%), Wire transfer (around 30-50 usd).
In order to go on a trip with us, you will have to sign a liability release. The activities that we offer have an inherent risk, which is why we highly advise getting a medical travel insurance for your trip.
Payments are non-refundable. If a guest needs to cancel, we will do our best to try to resell their spot to another person to help recover the funds. If we’re able to resell the spot, we will issue a refund for the full amount (excluding any bank/payment fees of original payment and refund transactions).
Each expedition has a minimum participants requirement. In case the minimum requirement is not reached, you will be able to reschedule or receive a full refund (commission fees not included, if it applies). In order to avoid this, we recommend booking with anticipation (at least 3-6 months prior to the trip start), or dates published in our calendar, or booking a private trip
If there is a bad weather day during your expedition, we always have a plan B to make sure we have an activity. There are no refunds due to bad weather. In the extreme case that there were multiple bad weather days, you may receieve an exclusive discount on a future expedition.